Case study 01 // Platform / Cloud

Helix

A real-time freight operations platform that tracks 12,000 shipments a day across three continents.

-62%
Customer status calls
12k
Shipments tracked daily
3 min
Dispatch time, down from 25

The challenge

Helix Freight ran dispatch on spreadsheets, email and a 15-year-old desktop system. Shipment status was always hours out of date and customers phoned in for updates.

They needed a single platform for dispatchers, drivers and customers without pausing daily operations.

The solution

We ran a two-week discovery with dispatch teams, then built an event-driven platform on Node.js, PostgreSQL and Kafka with a React control room and a React Native driver app.

Legacy data was migrated in phases while both systems ran in parallel, and the old system was switched off after six weeks without a single missed shipment.

“Watsbit replaced three systems and a wall of spreadsheets with one platform our dispatchers actually enjoy using.”— Operations Director, Helix Freight

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